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Evidence Guide: THTFME09A - Develop and update knowledge of protocol

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

THTFME09A - Develop and update knowledge of protocol

What evidence can you provide to prove your understanding of each of the following citeria?

Seek information on appropriate protocol

  1. Identify sources of accurate information on protocol correctly.
  2. Access relevant protocol information in response to workplace needs.
Identify sources of accurate information on protocol correctly.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access relevant protocol information in response to workplace needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Integrate appropriate protocol procedures into work activities

  1. Identify the areas of work activity that require appropriate use of protocol in a timely manner.
  2. Integrate the correct use of protocol into work activities.
  3. Liaise with colleagues and other stakeholders to determine appropriate protocol requirements.
  4. Provide appropriate information on protocol to relevant colleagues and stakeholders.
Identify the areas of work activity that require appropriate use of protocol in a timely manner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Integrate the correct use of protocol into work activities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with colleagues and other stakeholders to determine appropriate protocol requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide appropriate information on protocol to relevant colleagues and stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Update knowledge of protocol

  1. Identify and use opportunities to update protocol knowledge.
  2. Share updated knowledge with customers and colleagues as appropriate and incorporate into day-to-day working activities.
Identify and use opportunities to update protocol knowledge.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Share updated knowledge with customers and colleagues as appropriate and incorporate into day-to-day working activities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Essential Knowledge and Skills to be Assessed

The following knowledge and skills must be assessed as part of this unit:

the importance and role of protocol in different events and situations

key sources of information on protocol

main types of civic functions held in Australia

the Australian Honours system including order of precedence, ranks and forms of address and wearing of honours and medals

appropriate protocols for the involvement of indigenous Australians and other cultural groups in events

correct use of national and State symbols including flags, anthems and military salutes

forms of address for different VIPs and dignitaries, both for written correspondence and in oral communication

protocol procedures for different types of function including:

invitations to VIPs

arrival procedures, including for heads of state or government officials

introduction protocols and order of speakers

order of precedence for official guests

seating arrangements

dress styles.

Linkages to Other Units

This unit underpins effective performance in a range of event management and other roles within the tourism and hospitality industries. As such combined training and assessment with other units may be appropriate.

Critical Aspects of Assessment

Evidence of the following is critical:

knowledge of where to source accurate information on protocol for specific situations

knowledge of protocols as specified under Essential Knowledge and Skills.

Context of Assessment and Resource Implications

Assessment must ensure:

project or work activities that allow the candidate to apply protocol knowledge to specific event management, tourism or hospitality situations.

Assessment Methods

Assessment methods must be chosen to ensure that knowledge of protocol can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills.

The following examples are appropriate for this unit:

case studies and projects to assess ability to apply knowledge of protocol to different workplace situations

oral or written questions to assess knowledge of protocol for different situations

review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.

Key Competencies

Key Competencies are an integral part of all workplace competencies. The table below describes those applicable to this unit. Trainers and assessors should ensure that they are addressed in training and assessment.

Level 1 = Perform Level 2 = Administer and Manage Level 3 = Design and Evaluate

Key Competencies

Collecting, Organising and Analysing Information

For example:

Determining the protocol information required for a particular event (2)

Communicating Ideas and Information

For example:

Advising colleagues about protocol requirements for a given event (1)

Planning and Organising Activities

For example:

Integrating protocol into event organisation activities (1)

Working with Others and in Teams

For example:

Liaising with protocol officers from a government department (1)

Using Mathematical Ideas and Techniques

Not Applicable

Solving Problems

For example:

Finding protocol information in relation to a totally unknown situation (1)

Using Technology

For example:

Using the Internet to source protocol information (1)

Essential Knowledge and Skills to be Assessed

The following knowledge and skills must be assessed as part of this unit:

the importance and role of protocol in different events and situations

key sources of information on protocol

main types of civic functions held in Australia

the Australian Honours system including order of precedence, ranks and forms of address and wearing of honours and medals

appropriate protocols for the involvement of indigenous Australians and other cultural groups in events

correct use of national and State symbols including flags, anthems and military salutes

forms of address for different VIPs and dignitaries, both for written correspondence and in oral communication

protocol procedures for different types of function including:

invitations to VIPs

arrival procedures, including for heads of state or government officials

introduction protocols and order of speakers

order of precedence for official guests

seating arrangements

dress styles.

Linkages to Other Units

This unit underpins effective performance in a range of event management and other roles within the tourism and hospitality industries. As such combined training and assessment with other units may be appropriate.

Critical Aspects of Assessment

Evidence of the following is critical:

knowledge of where to source accurate information on protocol for specific situations

knowledge of protocols as specified under Essential Knowledge and Skills.

Context of Assessment and Resource Implications

Assessment must ensure:

project or work activities that allow the candidate to apply protocol knowledge to specific event management, tourism or hospitality situations.

Assessment Methods

Assessment methods must be chosen to ensure that knowledge of protocol can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills.

The following examples are appropriate for this unit:

case studies and projects to assess ability to apply knowledge of protocol to different workplace situations

oral or written questions to assess knowledge of protocol for different situations

review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.

Key Competencies

Key Competencies are an integral part of all workplace competencies. The table below describes those applicable to this unit. Trainers and assessors should ensure that they are addressed in training and assessment.

Level 1 = Perform Level 2 = Administer and Manage Level 3 = Design and Evaluate

Key Competencies

Collecting, Organising and Analysing Information

For example:

Determining the protocol information required for a particular event (2)

Communicating Ideas and Information

For example:

Advising colleagues about protocol requirements for a given event (1)

Planning and Organising Activities

For example:

Integrating protocol into event organisation activities (1)

Working with Others and in Teams

For example:

Liaising with protocol officers from a government department (1)

Using Mathematical Ideas and Techniques

Not Applicable

Solving Problems

For example:

Finding protocol information in relation to a totally unknown situation (1)

Using Technology

For example:

Using the Internet to source protocol information (1)

Required Skills and Knowledge

Not applicable.

Range Statement

This unit applies to all tourism and hospitality enterprises. The following explanations identify how this unit may be applied in different workplaces, sectors and circumstances.

Sources of information on protocol may include:

libraries

Internet

Federal, State and Local Government protocol departments

Aboriginal Land Councils

Australia Day Councils

Office of the United Nations.

Work activities that require integration of protocol may include:

issuing invitations

preparing running sheets

preparation of briefing papers

liaison with dignitaries and officials

correspondence to dignitaries and officials

providing various services during the conduct of an event (e.g. on-site management, service of food and beverage).

Functions where protocols need to be used may include:

civic receptions

formal parades

freedom of city ceremonies

national day receptions

citizenship ceremonies

private functions.

This unit applies to all tourism and hospitality enterprises. The following explanations identify how this unit may be applied in different workplaces, sectors and circumstances.

Sources of information on protocol may include:

libraries

Internet

Federal, State and Local Government protocol departments

Aboriginal Land Councils

Australia Day Councils

Office of the United Nations.

Work activities that require integration of protocol may include:

issuing invitations

preparing running sheets

preparation of briefing papers

liaison with dignitaries and officials

correspondence to dignitaries and officials

providing various services during the conduct of an event (e.g. on-site management, service of food and beverage).

Functions where protocols need to be used may include:

civic receptions

formal parades

freedom of city ceremonies

national day receptions

citizenship ceremonies

private functions.